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IT will not have to put out fires on their own freeing time to instead focus on the core business and try new technology without the concern of it wreaking havoc in their infrastructure.Īside from being a support wing of IT and the central point of accountability, ProSupport Suite can bring in expertise in almost all fields. A good way to think of it is rather than farming out one’s IT department, they are just farming out the maintenance/corrective action part while the rest remain as it always has.
#Dell emc support software#
The support also works across vendors for both software and hardware. Dell EMC ProSupport acts as an always-on extension to IT, lowering maintenance costs, maintaining higher availability, and using automated proactive and predictive technologies to fix issues before they occur. Instead, IT finds that most of its time and effort is consumed by maintenance, troubleshooting, and corrective measures. IT’s main function is to support mission critical workloads for the organization in which they are employed.
#Dell emc support plus#
Enterprise customers may choose from their Basic, ProSupport, or ProSupport Plus plans or select the ProSupport Enterprise Suite for the Data Center, which offers 4 levels of support.
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To address these needs, Dell EMC offers 3 tiers of support, as well as support for the Data Center. As the IT landscape evolves with virtualized systems, Big Data, Cloud, and converged infrastructure, the need for enterprise-class support is heightened. EMC released its ProSupport Enterprise Suite to address the growing complexity in the converged IT enterprise environment. Enterprise customers may choose from their Basic, ProSupport, or ProSupport Plus plans or select the ProSupport Enterprise Suite for the Data Center, which offers 4 levels of support.ĭell Services first launched its ProSupport service in 2008, and the response in the marketplace made it an award-winning service with high customer satisfaction. Five years later, Dell EMC released its ProSupport Enterprise Suite to address the growing complexity in the converged IT enterprise environment. Dell Services first launched its ProSupport service in 2008, and the response in the marketplace made it an award-winning service with high customer satisfaction.